FAQ

When will my products ship?

Products that are in stock and ordered before 2pm CST will ship same day.

Is expedited shipping available?

Yes, for an additional charge we offer Next Day Air or 2Day Air.

What is the minimum order amount for free shipping?

For orders totaling $200.00 or more FedEx Ground service is free.

Can I drop ship orders and what is the cost?

Yes, you may drop ship orders directly to your patients.  There is an additional $8.00 charge for any drop shipment, plus the standard shipping fee.

Can I track my package after my order has been shipped?

Once your order is processed and shipped, you will receive an email confirmation including the Fedex tracking number. You will be able to track your order on the Fedex website using this tracking number.

What is the standard shipping fee?

Standard Fedex Ground Shipping is $14.95.

Will I be notified if my account is approved?

Yes, you will receive a confirmation email.

How long will it take for my account to be approved?

Once approved your account is available immediately.  The approval process is typically completed within 24hrs (Monday through Friday).

Will I receive a catalog or price list once I open an account?

Yes, upon registration you will receive welcome materials that will include a catalog and price list, as well as contact information for your Account Executive.

What type of licensure is required to qualify for an account?

Ortho Molecular Products, Inc. produces and distributes dietary supplements and nutritional specialty products which are intended for use by patients under the professional supervision of a licensed health care practitioner, i.e. medical doctor, pharmacist, chiropractor or naturopathic doctor.

Do you offer any special promotions?

We do provide occasional promotional discounts via email. If you do not wish to receive these promotional emails you can unsubscribe from the mailing list at any time by clicking on the “unsubscribe” link located at the bottom of every e-mail.

Do you offer volume order discounts?

Yes, please review our list of volume discounts below.

• 5% discount for orders over 72 bottles
• 10% discount for orders over 144 bottles
• Volume discounts not valid with other discounts

Which credit cards do you accept?

We accept Discover, Visa and MasterCard.

Who can order Ortho Molecular products?

Ortho Molecular Products are only available through a licensed health care practitioner. If you are a patient and would like to purchase our products please consult your physician or licensed healthcare provider.

Is there a minimum order?

There is no minimum order required for purchasing Ortho Molecular Products.

How can I contact a local Account Executive?

If you need contact information for the Account Executive in your region, please contact us at [email protected] or call (877) 270-9309.

What are Customer Service Hours and Contact Information?

Our Customer Service hours:

Monday: 7am - 7pm CST
Tuesday: 7am - 7pm CST
Wednesday: 7am - 7pm CST
Thursday: 7am - 7pm CST
Friday: 7am - 7pm CST
Saturday: Closed
Sunday: Closed

Our Contact information:

Email: [email protected]
Phone: (877) 270-9309
Fax: (800) 476-4664

Do you guarantee your products?

Ortho Molecular Products are 100% guaranteed. If you are not completely satisfied with any of our products, please contact us and let us demonstrate this commitment to you.

What is your Return Policy?

Our goal at Ortho Molecular Products is to make sure our customers are fully satisfied with our products. We will accommodate most returns with the following requirements:

• Ortho labeled items can be returned within 30 days of purchase.
• No credits will be given to complaints that are received 30 days from the date of purchase.
• Expired product returns will not be accepted.
• Patient returns will receive full credit.
• No refunds/credits will be given on soft gel products or products formulated with live organisms.
• Damaged products: Please call us as soon as possible. Claims for defective or damaged products must be made within 7 days of receipt of product(s). Please save the packing box and its contents.
• Please contact Customer Service at (877) 270-9309 with the product name, lot number and number of bottles you wish to return. Return request will be reviewed and processed.
• Please note: Packages that are received back at our facility without approval will be returned to the sender.

Do you supply patient information/literature?

We do not provide patient information/literature. We do provide Product Info Sheets to our clinicians, who can reference them when consulting with a patient.